I. Introduction

In today's competitive business environment, enterprises need to provide excellent products and services in order to stand out in the market. However, with the increasing competition in the market, enterprises are facing higher and higher service pressure. How to do a good job in the service blocking work to ensure the continuous and stable improvement of service quality has become an important issue that enterprises must face and solve.

Second, the relationship between service and quality

1. The symbiotic relationship between service and quality

Service and quality are two indispensable aspects of enterprise development, and they complement each other. Excellent service can enhance customer satisfaction, increase customer stickiness, and high-quality products are the basis of supporting services, in the case of balanced development of service and quality, enterprises can achieve long-term sustainable development.

2. Impact of service and quality

In the past, enterprises paid more attention to the quality of products, while the level of service requirements were relatively low. However, with the intensification of market competition and the increasing diversification of consumer demand, service has become one of the key elements of enterprise competition. Excellent service can enhance product image and increase customer reputation, thus driving sales growth, while substandard service quality will lead to customer loss and have a negative impact on corporate image.

Third, pressure source and plugging method

1. Service stressors

Service pressure sources mainly include the diversity of customer demand, the constant challenge of competitors, and the difference of staff quality. The diversity of customer demand requires enterprises to provide personalized service, the challenge of competitors requires enterprises to maintain competitiveness, and the difference of staff quality directly affects the quality of service.

2. Plugging method

(1) Establish a sound service system: enterprises should establish a sound service management system, including service process, service standards, service evaluation, etc., to ensure that services can be provided in accordance with unified standards.

(2) Pay attention to staff training: employees are direct providers of services, and their quality and skills directly determine the quality of services. Therefore, enterprises should strengthen staff training, improve the service level and advanced skills of employees.

(3) Introduction of scientific and technological support: The development of science and technology provides enterprises with more service blocking methods, such as the application of artificial automation, big data and other technologies can help enterprises improve service efficiency and quality.

(4) Continuous improvement and innovation: Enterprises should continuously improve service quality, meet the changing needs of customers through innovative service models and product design, and maintain competitiveness.

Iv. Case analysis

Taking an e-commerce platform as an example, the platform solves the problem of slow customer service response by introducing an automatic customer service system; By establishing a sound evaluation system to monitor service quality and improve customer satisfaction; At the same time, through continuous innovation and launch of various service products to meet the different needs of users, we have obtained a good reputation and market response.

V. Conclusion

In today's competitive market environment, enterprises are facing huge service pressure, in order to be in an invincible position in the fierce market competition, we must pay attention to service quality and carry out effective blocking. By establishing a sound service system, focusing on staff training, introducing scientific and technological support and continuous improvement and innovation, enterprises can do a good job in the service blocking work, achieve continuous improvement of service quality, and lay a solid foundation for the sustainable development of enterprises. We hope that every enterprise can realize the importance of service and quality, actively carry out related work, provide better service, and win the trust and reputation of customers.